http://www.bpl.org/compass/2011/05/05/the-importance-of-being-public/ The BPL Compass Fri, 05 Apr 2013 11:09:41 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.bpl.org/compass/2011/05/05/the-importance-of-being-public/comment-page-1/#comment-44 theszak Tue, 10 May 2011 11:58:08 +0000 http://www.bpl.org/compass/?p=458#comment-44 Delivering books to homebound folks need to be developed as a regular service. For the present, listings need to be posted online of community groups that will deliver library books to homebound folks.

]]> http://www.bpl.org/compass/2011/05/05/the-importance-of-being-public/comment-page-1/#comment-43 theszak Tue, 10 May 2011 11:53:47 +0000 http://www.bpl.org/compass/?p=458#comment-43 Our urban public libraries need to do ever more to improve usability and be more welcoming with a customers services approach to interacting with the people, stakeholders, staff. At Boston Public Library for all the efforts on usability much more needs to be done beginning with Reference Desks asking library users, “How did we do on your enquiry?”

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