Comments on: The BPL is a User-Centered Institution

By: David Vieira

David Vieira — Fri, 03 Jun 2011 02:52:33 +0000

Ask BPL why they not only stopped staffing the reference desk at the McKim Building (Dartmouth Street ) entrance) but actually removed the desk station itself?

By: theszak

theszak — Fri, 20 May 2011 10:47:56 +0000

Welcoming visitors, library users needs improvement, regular library users as well. Replace a gratuitous demeanor with a better customers services approach. Backstage behind the scenes tours for professionals should be open to interested public. New York Public Library is offering tours of the fabled stacks there. We should similarly offer tours of BPL stacks and how the Book Delivery Division works. There should be a warmth and welcoming spirit replacing the officious qualities. Folks should be encouraged to investigate their public library!… and learn about the BPL operation in all divisions with a more open transparency than ever.

By: theszak

theszak — Tue, 17 May 2011 16:53:42 +0000

How about stack tours, book delivery department tours at Boston Public Library like at NYPL !?… >New York Public Library Stack Tours | ALL-DAY EVENT! ASTOR HALL 11 a.m.; 12 noon; 1 p.m.; 2 p.m.; 3 p.m.; 4 p.m. In honor of the Centennial, NYPL is also opening up the Stephen A. Schwarzman Building’s fabled stacks, which are usually closed to the public! During guided stack tours, visitors will get a rare, behind-the-scenes glimpse of the miles of shelves that house the Library’s preeminent holdings. Sign up at the Information Desk in Astor Hall on the first floor. Tours will depart from the Deborah, Jonathan F. P., Samuel Priest, and Adam Raphael Rose Main Reading Room on the third floor. Limit: 40 people per tour http://exhibitions.nypl.org/100/programs