Boston Public Library
Strategic Planning

The BPL Compass

Survey Highlights, Part 2

by Gina Perille

TopWaysToLearnEarlier this year, Boston Public Library conducted a survey that included questions about future services, methods of preferred contact, and services tried. When asked which future services library users had the most interest in, the top choices were:

  • Online classes
  • Streaming video and audio*
  • Credit card payment of fines and fees

*Since the survey’s launch, Boston Public Library introduced a streaming media service.

When asked for the top two preferred ways to learn about the library’s programs and services (chart at right shows selections; survey takers could choose up to two options), the most-often chosen answers were:

  • Library website
  • Library e-newsletter
  • Library staff

When asked which of a range of library offerings people had already tried, the top responses were:

  • Museum passes
  • E-books and audiobooks
  • Talks and lectures

Other existing offerings included were art & architecture tours, mobile catalog, the Leventhal Map Center, classes, viewing digitzed images, digital magazines, and in-library laptop lending along with “all” and “none.”

See other survey highlights here.

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