Boston Public Library
Strategic Planning

The BPL Compass

Survey Highlights, Part 3

by Gina Perille

Earlier this year, Boston Public Library conducted a survey that asked a range of questions about current and future library services. The survey also asked to what degree people agreed with a series of statements.

  • 49% of respondents agree or strongly agree with this statement: “I am planning to try one of the library’s free classes in 2014.”
  • 76% of respondents agree or strongly agree with this statement: “I know that the library has a lot of resources for job seekers and entrepreneurs.”
  • 93% of respondents agree or strongly agree with this statement: “It’s important for the library to offer free access to technology.”
  • 97% of respondents agree or strongly agree with this statement: “The library is important to me and my family.”
  • 98% of respondents agree or strongly agree with this statement: “The library makes a positive difference in the community.”

Ninety-eight percentOne of the final questions in the survey was about overall satisfaction with the collections, services, and programs of the Boston Public Library. Overall, 98% percent of respondents said they are either satisfied or very satisfied with the BPL.

Several survey respondents shared comments about the library. Below are just a few examples.

  • “I feel very fortunate to live in a city with such an amazing library system.”
  • “I think the public library is integral to the health and well-being of this city. Thank you!”
  • “The BPL is the embodiment of commonwealth, making me ever proud to be a citizen.”
  • “The library is doing a phenomenal job at bringing the community together and providing outstanding resources for all to use. It’s the heart of the town.”

See other survey highlights here and here.

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