Boston Public Library
Strategic Planning

The BPL Compass

Posts Tagged ‘Sustainable Organization’

Pay-for-Print Service Kiosks

Posted on June 25th, 2014 by David Leonard in Branches, Library Services, Major Projects, Technology

KioskNew pay-for-print service kiosks will be arriving at the Central Library and the branches over the summer. At the Central Library, the kiosks will be installed area-by-area throughout the building to directly replace the existing pay-for-print machines. The area scheduled for the first installation at the Central Library is Tech Central.

At the branches, the kiosks will be delivered and placed near already-identified kiosk location. A group from the library’s IT team will visit each branch once required software upgrades are ready. The IT team will demonstrate to branch colleagues how the kiosks will be used by library patrons, and will conduct training for the branch staff.

Implementing this new system has several benefits:

  • Patrons will use a single system system for printing and copying
  • Introduction of a credit card payment option, which is in response to many requests
  • An option to pay overdue fines via the kiosk
  • Submission of print jobs via mobile devices (limited initially to any laptop on the BPL WIFI network)
  • Producing satisfactory audit reports
  • Existing equipment is unreliable; a problem for public, staff, and IT support.

Central Library Renovation: Exterior Improvements

Posted on March 18th, 2014 by David Leonard in Johnson Building Study, Library Services, Major Projects

Two of the Central Library Renovation Project’s key goals for master planning were to: “connect the library to the city,” and “to create an inviting first impression.” To put it mildly, these are unquestionably weak spots of the original Philip Johnson design, and goals which set high expectations for the renovations on the exterior of the building.

Components of the exterior renovation, now entering their final design stages include removal of almost all of the defensive granite screens on Boylston, Exeter and Blagden Streets, some of which may have a new but subtler life as paving elements. Additional features will include remodeled entrances, more energy efficient and transparent glass, with a less imposing framing structure, exterior furniture (including bike racks) and signage allowing the library experience to truly start on the outside of the building. Another creative proposal involves the use of high-limbed trees, to add a natural counterpoint to and reduce the severity of the building, all the while retaining appropriate levels of symmetry with the McKim building.

The planning team looks forward to continue its conversations with the Boston Landmarks Commission, who have jurisdiction over certain pieces of the project, and with neighborhood groups such as the Neighborhood Association of the Back Bay (NAAB) and many others. After all, statistics tell us that even today, in addition to users who consider the Central Library their main branch, 47% of all systemwide users also use the Central Library in addition to their neighborhood branch.

Rendering of the Johnson Building landscaping. Inset image: a view of Boylston Street from Exeter Corner.

Renderings of the Johnson Building exterior improvements. Inset image: a view depicting Boylston Street from vantage point of Exeter Street.

 

Computer Systems Upgrade – Adjusting to the new ILS

Posted on December 31st, 2012 by David Leonard in Major Projects, Technology

Boston Public Library’s new Polaris system went fully live for staff on Thursday, December 13. As with any major upgrade, there were a few minor technical glitches that morning that were quickly addressed. Due to the size of our holdings, however, the online catalog took a full four days to get fully in synch with the new cleaned-up database, but was able to provide up to date availability information by December 17. Staff have spent the two weeks since correcting other minor issues with data and patron accounts, especially the holds fulfillment process. We are continuing to ask for patience and understanding from library users whose data wasn’t completely migrated and may experience a delay in fulfilling holds. All in all, the migration has been a technical success and staff are finding it easier and more efficient to use, once they become familiar with some new procedures involved. We are confident that all these kinks will be worked out in the January time-frame, which means we can move on to a larger set of enhancements to our systems, expected to deploy in the coming six months.

ILS Computer Systems Upgrade – Why so complicated?

Posted on December 28th, 2012 by David Leonard in Major Projects, Technology

The main functions of the integrated library system (ILS) are:

  • as a catalog
  • as a database
  • as library staff’s main tool for checking books and materials in and out
  • for acquiring, processing and storing items.

The ILS is also the brains of our technology system that allow patrons access to many other online services, too. When you sign up for a public session at one of the BPL’s computers or utilize the public printing systems, the print system has to check with our ILS to make sure you are in our system and are approved to use that computer or printer at that location. For example, only a children’s card can be used to access resources in a children’s space. The same goes for access to the WIFI system. Both our web-based public catalog, with its special search algorithm and relevancy rankings as well as its access to social network systems and our Museum Pass Reservation System need to do the same, as does use of OverDrive for downloadable books, just to name a few.

In all, Boston Public Library integrated and tested twenty-five separate systems and applications during the migration, a mixture of local and hosted systems. And, of course, we had to plan the migration so that we could stay open and offer as many services as possible for as long as possible. Some libraries close down for a migration of this size. If you were unfortunate enough to be one of the people who experienced a problem with access to systems or your record, or had a problem with your hold requests, we apologize. If you have let us know, we have probably either fixed or will fix the problem. For the vast majority of systems and users, the migration was largely invisible and successful. We are planning to continue making system improvements and adding other enhancements through at least June of 2013 as part of this overall systems migration project.

 

Computer Systems Upgrade – ILS Timeline

Posted on December 7th, 2012 by David Leonard in Major Projects, Technology

Here’s what’s happening over the next week and beyond: On Sunday, December 9, the library will stop using the Horizon Integrated Library System (ILS) for most functions – indeed several functions have already been suspended. Staff begin using a limited version of the Polaris ILS on Monday, December 10, for 3 days while the final touches are made to the data mappings along with some record clean-up and de-duplication – after all, the database contains over 15 million records (when you count catalog entries, items, circulations statues, and patron records). This is not a quick process. Please see announcements on the BPL homepage or circulation FAQ page for service changes and impacts.

The new system will fully go live on the morning of Thursday, December 13. While staff have undergone training, we will be asking the public for patience as we become accustomed to the new system. Once we are used to new ways of doing things, we expect that our new ILS will be more stable, faster, and easier to use and thus help us do our jobs in servicing the public more efficiently. Polaris will also offer additional features and functions in the next release, planned for 6 months out, that will further enhance some BPL services. One new feature available on day one is the ability for library users to receive notification via phone, email, and text message, as well as faster circulation processing and more detailed data available in our catalog.