Earlier this year, Boston Public Library conducted a survey that included questions about future services, methods of preferred contact, and services tried. When asked which future services library users had the most interest in, the top choices were:
- Online classes
Streaming video and audio*
- Credit card payment of fines and fees
*Since the survey’s launch, Boston Public Library introduced a streaming media service.
When asked for the top two preferred ways to learn about the library’s programs and services (chart at right shows selections; survey takers could choose up to two options), the most-often chosen answers were:
- Library website
- Library e-newsletter
- Library staff
When asked which of a range of library offerings people had already tried, the top responses were:
- Museum passes
- E-books and audiobooks
- Talks and lectures
Other existing offerings included were art & architecture tours, mobile catalog, the Leventhal Map Center, classes, viewing digitzed images, digital magazines, and in-library laptop lending along with “all” and “none.”
See other survey highlights here.