If you have problems with your student loan, a student loan ombudsman may be able to help. Before contacting an ombudsman, borrowers should try to resolve the dispute.
Borrowers with private loans or those with federal loans that have been consolidated with private loans through a private lender can seek help through the Consumer Financial Protection Bureau at Borrowers with private loans or those with federal loans that have been consolidated with private loans through a private lender can seek help through the Consumer Financial Protection Bureau.
Those with federal loans will need to find out who services their loan from the National Student Loan Data System’s online database then reach out to them directly, or contact the Department of Education’s ombudsman .