Paul Cho works with library users at the Honan-Allston Branch of the Boston Public Library. He has worked at the library for more than 25 years; working at the Charlestown Branch and the Central Library previously. His work supports the Community Gathering principle of the Compass Strategic plan through linking community members with to library programs and services within and beyond the BPL system.
Why do you enjoy working for the BPL?
All staff have the opportunity to increase their work knowledge through trainings provided. Working for the library is a very rewarding experience; I get a lot of satisfaction in helping patrons achieve their goals.
How do you assist users in using digital services?
I explain all of the options they have for using a certain service, such as the streaming media service hoopla. You don’t have to worry about expiration dates, patrons can browse music or TV shows, and hoopla is compatible with a number of devices. I love using hoopla for music and it is very popular with users as well. I also let patrons know we have Zinio, a digital magazine service. People are surprised to know they can check out an unlimited number of magazines. We have a lot of electronic databases that users may not know about that I also promote.
How does technology enhance library service?
It helps bring people in to the library. A lot of people in the Allston-Brighton neighborhood come in to use the computers, check out DVDs, or browse the online catalog. It’s very easy for the patron to find information in today’s world.
What is an aspect of your role that people may not know about?
I am able to assist people who speak languages other than English; I am fluent in Mandarin and Cantonese Chinese.