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Boston Public
Library Our Answer Process Questions and Suggestions |
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| Depending on the nature of
the request, our response may be fairly rapid or it may take us many weeks or months to
respond. Checking a quick fact usually means a fast response; checking more obscure or
unique information will take longer. Often, a response may be obtained more easily by
calling us (617-536-5400). We will then be able to discuss the question with you to ensure
we are answering your query completely. The Boston Public Library's
primary responsibility for reference and bibliographic services is to the residents of
Massachusetts, U.S.A. The Library, with its present staff, facilities, and funding, is
unable to provide all the reference and bibliographic services requested by patrons from
other states and countries. Since the Boston Public Library's primary responsibility is to
the residents of Boston and Massachusetts, their requests will be placed ahead of
non-Massachusetts patrons in the queue waiting for responses. We wish to assist you with
your information needs, but we must request that you obtain information from your local
libraries and resources when appropriate. For requests from outside the U.S., we
can only process requests that are specific to our collections or are for unique
information regarding Boston and/or Massachusetts. There is a great deal of information
about Boston and Massachusetts available in a variety of sources. We have provided
Internet links to help you in your search. Web links
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