Kirstein Business Library & Innovation Center

Lower Level, Johnson Building, Central Library, 617 536-5400,

Consumer Affair Resources on the Internet

Better Business Bureau
File a complaint, access consumer buying guides, or get a report on specific charities…all online (company reports not yet available). Also, provides links to regional BBB’s around the country, including Boston, and Worcester, .

Consumer Action Handbook
” …one of the most popular books published by the Federal government…an easy-to-read guide offering pre-purchase information and ways to resolve marketplace problems. There are thousands of names, addresses, telephone numbers and electronic addresses of corporations, trade groups, state and local consumer protection offices and Federal agencies.”

Consumer Search
A product-review site which compliles professional product reviews with consumer reviews.

Edmunds Car/Truck Buyer’s Guides
Current retail and wholesale values of new/used cars and trucks. Reviews of car models and informative articles about purchasing cars are included.

Kelly Blue Book
New car prices, used car and motorcycle values and tips on buying and selling your vehicle.

Massachusetts Consumer Affairs and Business Regulation License Search Portal.
Boards which grant licenses to and oversee various professions in the Commonwealth. Includes a description of each board, contact information, and recent notices of regulatory changes and disciplinary actions.

Massachusetts Executive Office of Consumer Affairs & Business Regulation
Resources include online booklets on a variety of consumer issues and a form for filing consumer complaints online.

NADA Guides
Price guides for automobiles, classic cars, motorcycles, boats, RV’s, airplanes and manufactured housing.