Emergency Help and Hotlines

Emergency Help and Hotlines

Depression and Suicide:

  1. National Suicide Prevention Lifeline1.800.273.TALK (8255). The Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week. Employs nonconsensual active rescue.
    • Ayuda En Español: Lifeline ofrece 24/7, servicios gratuitos en español, y no es necesario hablar inglés si usted necesita ayuda. Cuando usted llama al número 1.888.628.9454, su llamada se dirige al centro de ayuda de nuestra red disponible más cercano. Tenemos actualmente 180 centros en la red y usted hablará probablemente con uno situado en su zona. Cada centro funciona en forma independiente y tiene su propio personal calificado. Cuando el centro contesta su llamada, usted estará hablando con una persona que le escuchará, le hará preguntas y hará todo lo que esté a su alcance para ayudarle.
  2. Your Life, Your Voice1.800.448.3000. The Boys Town National Hotline is a toll free number available to kids, teens, and young adults at anytime. Please contact us if you are depressed, contemplating suicide, being physically or sexually abused, on the run, addicted, threatened by gang violence, fighting with a friend or parent, or faced with an overwhelming challenge. Call, text, chat, or email via the website.


  1. National Safe Place's TXT 4 HELP works anywhere in the US, and extends access to safety for teens. TXT 4 HELP can be used for the same reason a young person may go to a Safe Place site: abuse, bullying, family problems, depression, suicidal thoughts, and others. TXT 4 HELP counselors can provide support via text, and can offer suggestions for immediate help regardless of where you are.
    • Here’s how it works: Text the word “safe” and your current location (address, city, state) to 4HELP (44357). Within seconds, you will receive a message with the closest Safe Place site and phone number for the local youth agency. For immediate help, reply with “2chat” to text interactively with a trained counselor. It’s quick, easy, safe, and confidential. TXT 4 HELP is a free service offered to all youth in crisis. For more information on Safe Place sites in Boston, visit https://www.bridgeotw.org/safeplace

Sexual Assault

  1. National Sexual Assault Telephone Hotline
    Call: 800.656.HOPE (4673)
    Chat: https://hotline.rainn.org/online
    When you call, you’ll be routed to a local RAINN affiliate organization based on the first six digits of your phone number. Cell phone callers can enter the ZIP code of their current location to more accurately locate the nearest sexual assault service provider. Calling the National Sexual Assault Hotline gives you access to many free services including:
    • Confidential support from a trained staff member
    • Support finding a local health facility that is trained to care for survivors of sexual assault and offers services like sexual assault forensic exams
    • Someone to help you talk through what happened
    • Local resources that can assist with your next steps toward healing and recovery
    • Referrals for long term support in your area
    • Information about the laws in your community
    • Basic information about medical concerns


  1. Bridge Over Troubled Waters – If you are a young person in Boston who needs support and a safe place to stay, Bridge can help. If you need immediate shelter or want to learn more about Bridge programs, schedule a meeting or stop in at their downtown Boston location Monday-Friday 9 am to 5 pm.
    Call: 617.423.9575
    Email: bridge@bridgeotw.org
    Visit: 47 West Street, Boston, MA 02111
  2. Youth on Fire – Youth on Fire (YOF), a program of AIDS Action Committee of Massachusetts, is a drop-in center for homeless and street-involved youth, ages 14-24, located in Harvard Square, Cambridge. Over 3,000 youth have benefitted from YOF since the program opened its doors in the Spring of 2000.
    Call: 617.661.2508
    Visit: 1 Church Street, Cambridge, MA 02138


  1. Trans Lifeline Hotline877.565.8860 is a peer support phone service run by trans people for trans and questioning peers. Call if you need someone trans to talk to, even if you’re not in crisis or if you’re not sure you’re trans. Oprima 2 para hablar con unx operador en español.
    • When you call, you’ll speak to a trans/nonbinary peer operator
    • Full anonymity and confidentiality
    • No nonconsensual active rescue (calling 911, emergency services, or law enforcement)
  2. The Trevor Project – Trained counselors who understand the challenges LGBTQ young people face. They will listen without judgment. All conversations are confidential, and callers can share as much or as little as they’d like. Employs non-consensual active rescue.
    • Text 'START' to 678-678
    • Call: 1.866.488.7386
    • Chat: https://www.thetrevorproject.org/get-help
  3. SGR — The Sex, Gender, and Relationships Hotline – SGR are a group of volunteers with comprehensive sex education providing accurate, non-judgmental, confidential information about sexuality, gender, and relationships. SGR welcome calls from people of all ages with all types of questions around sex, sexual health, gender expression, identity, and the ways sex and sexuality can impact relationships. SGR strives to provide fact-based information to assist each person in making choices and decisions that feel right for them. Subjects SGR can address include: STIs, HIV, pregnancy and birth control, gender identity and expression, sexual variations, open relationships and different relationship styles, BDSM, sex work, anatomy and how your body works, and everything in-between.

Domestic and Dating Violence

  1. National Domestic Violence Hotline – the National Domestic Violence Hotline helps survivors of domestic violence so they can live their lives free of abuse. Expert advocates offer free, confidential, and compassionate support, and crisis intervention information, education, and referral services in over 200 languages.
  2. Safelink – SafeLink is Massachusetts’ statewide 24/7 toll-free domestic violence hotline. It is for anyone affected by domestic or dating violence. Are you worried about someone or do you have questions about abuse? Do you recognize warning signs of an unhealthy relationship? Do you need help or support? Advocates provides non-judgmental support, help with safety planning, and information on resources. Advocates are bilingual in English and Spanish. They also have access to a service that can provide translation in more than 130 languages.
    • Call: 877.785.2020
    • People who are Deaf and hard of hearing can reach SafeLink through the Mass Relay service:
      Dial 711 in Massachusetts.
      From anywhere else, dial 1.800.439.0183 for English or 1.800.930.9252 for Spanish.
      Ask to be connected to the hotline: 1.877.785.2020.


  1. Mass Relay – This free and confidential relay service enables those who are disabled to communicate over regular telephone lines through a relay operator.
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