Electronic (e-tickets) passes are not eligible for cancellation.
Cancellations are not permitted on the day of your scheduled pick up. You may cancel your reservation online or by contacting us in advance of your museum pass pickup date.
If a pass has already been picked up, it must be returned to the owning library prior to cancelling the reservation.
By phone or in person, ONE or more days in advance: Call or visit the library location you planned to pick the pass up from and ask us to cancel it for you. Have your library card number available so we can look up your reservation.
Online, TWO or more days in advance: Check the confirmation email you received from LibCal. If this is a physical pass, it will include a link you can follow to a page where you can cancel your booking.