Cancellations are not permitted on the day of your scheduled pick up. You may cancel your reservation online or by contacting us in advance of your museum pass pickup date.
If a pass has already been picked up, it must be returned to the owning library prior to cancelling the reservation.
By phone or in person, ONE or more days in advance: Call or visit the library location you planned to pick the pass up from and ask us to cancel it for you. Have your library card number available so we can look up your reservation.
Online, TWO or more days in advance: Visit our Tixkeeper siteopens a new window. Select MY PASSES on the museum selection page and log in to view your reservations. Locate the pass that needs to be cancelled from the list and select Cancel Reservation.